Truck & Van Hire - Christchurch, Auckland & Palmerston North
FAQ
Take a look at the frequently asked questions below about truck and van hire in Christchurch, Auckland and Palmerston North.
What are the licence requirements to hire a USave vehicle?
All drivers must be 20 years and over and hold a full licence. 2 — 3 ton trucks (typically 11 — 16m3 capacity) can be driven on a Class 1 car licence providing the gross weight does not excess 4500kg. Outside these criteria a Class 2 (heavy traffic) licence is required.
Does USave charge for additional drivers?
No, there is no charge for additional drivers and we prefer our customers to have the option to share the driving.
Can USave provide one-way hires?
Yes, we provide one-way rentals between our depots in Auckland, Palmerston North and Christchurch with a relocation fee payable.
Does USave require any bond to hire a vehicle?
Yes, we either take a signed credit card imprint (no amount processed) or cash bond of NZ$500.00 as security for each hire.
What is the cost of the Collision Damage Reduction insurance (CDR) option and is it recommended?
Third party insurance is not compulsory in New Zealand so we recommend the Collision Damage Reduction option for additional peace of mind. The CDR is NZ$15.00 per day and reduces the insurance excess (deductible) liability from NZ$1500.00 plus GST to NZ$500.00 plus GST.
Does the hire cost include fuel?
Vehicles are hired with a full tank of fuel and must be returned full.
What type of mechanical breakdown assistance is provided?
USave provides a nationwide toll free number for roadside assistance 7.00AM — 9.00PM, 7-days.
Can we take our rental vehicle on the Interisland ferry services?
Yes, our vehicles are insured while on the Inter-island ferry — phone 0800 802 802 for reservations.
What is your cancellation policy?
Our booking deposit is non-refundable in the event of cancellation but is transferable to another hire within 12-months.
What happens if I need to shorten the rental period?
There are no refunds provided for early returns.
What is the procedure for extending the rental period?
You can call us on our nationwide toll free number to have an extension authorised, subject to vehicle availability.
How long have USave been in the rental car business?
We have been in the rental industry for over 15 years.
What New Zealand affiliations does USave belong to?
USave is a fully paid member of the Tourism Industry Association and Rental Vehicle Association.
Does USave have any overseas affiliations?
Yes, our Australian affiliate is Network Car & Truck Rentals with over 60 franchises throughout Australia — www.networkrentals.com.au.
Does USave offer In-Car GPS navigation units?
Yes, we offer quality Garmin GPS navigation units for hire in any class of vehicle.
View our full range of truck hire vehicles or get some friendly advice from the USave rental trucks team.
For van hire in Chirstchurch, Auckland and Palmerston North, choose USave Van & Truck Rentals, your friendly and affordable rental company.
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