Take a look at some of the frequently asked questions below about our truck and van hire in Christchurch, Dunedin, Auckland and Palmerston North.

What are the licence requirements for USAVE’s truck and van hire?

All drivers must be 20 years and over and hold a full licence. Our 10 – 21m³ capacity box body trucks (typically 2-3 ton) can be driven on a Class 1 car licence providing the gross weight is less than 6000kg. Our 28-30m3 box body trucks require a Class 2 (heavy traffic) licence.

Does USAVE charge for additional drivers?

No, there is no charge for additional drivers as we prefer you to have the option to share the driving.

Can USAVE provide one-way hires?

Yes, we provide one-way truck and van hire between our depots in Christchurch, Dunedin, Auckland and Palmerston North, with a relocation fee payable.

Does USAVE require any bond to hire a van or truck?

Yes, a NZ$500.00 security bond is required for all van or truck hires* and is refundable on completion of the hire. This may be either a cash deposit or signed credit card authorisation (Visa debit cards are accepted and can be used for our bond payment of NZ$500.00). * The security bond for 12-seat minibuses and 28-30m3 box body trucks is NZ$1000.00 or a signed credit card authorisation. In the case of a cash or Visa Debit bond full insurance is mandatory i.e. excess reduction must be purchased.

What is the cost of the Collision Damage Reduction insurance (CDR) option and is it recommended?

We recommend the Collision Damage Reduction option when hiring a van or truck from USAVE to reduce your insurance excess. The CDR options vary based on vehicle type and class – please use our quote function to price this for the vehicle you require. In the case of a cash or Visa Debit bond full insurance is mandatory i.e. excess reduction must be purchased.

Does the van hire cost include fuel?

Our hire vans and trucks are provided with a full tank of fuel and must be returned with a full tank.

What type of mechanical breakdown assistance is provided?

USAVE will provide you with a nationwide toll free number with your van hire for roadside assistance – available 7.00AM – 9.00PM, 7-days a week.

Can we take our rental vehicle on the Interisland ferry services?

Yes, phone 0800 802 802 for reservations. Please note our hire vehicles are insured while on the Inter-island ferry.

What is your cancellation policy?

Our NZ$100.00 booking deposit (NZ$200.00 for 12-seat minibuses) is non-refundable in the event of cancellation but is transferable to another truck or van hire within 12 months if you advise us of your cancellation at least 48 hours before the hire date.

What happens if I need to shorten the rental period?

There are no refunds provided for early returns.

What is the procedure for extending the rental period?

You can call us on our nationwide toll free number (0508 11 22 33) to have an extension authorised, subject to hire van/truck availability.

How long have USAVE been in the rental car business?

We have been in the rental industry for over 20 years.

Does USAVE offer GPS navigation units?

Yes, we offer quality GPS navigation units for hire in any class of vehicle for just $8.00 per day.

Does USAVE offer any discounts on truck or van hire?

Yes, we regularly offer discounts and specials on truck and van hire. View our latest specials.

View our Terms and Conditions for more details about our truck and van hire terms. Explore our full range of truck hire vehicles or get some friendly advice from the USAVE rental trucks team.

For cheap van hire in Chirstchurch, Dunedin, Auckland and Palmerston North, choose USAVE Van & Truck Rentals.